Inbound Sales Retention Specialist

Job Summary

Working remotely in a full-time capacity, the Inbound Sales Retention Specialist will provide exceptional support to small business advertisers, focusing on retention and consulting while managing inbound calls on a Saturday to Wednesday schedule.

Key responsibilities

• Strengthen revenue retention by providing timely customer support and consulting to current Yelp advertisers
• Educate clients on ad performance metrics and demonstrate the value of their investments
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• Ability to handle difficult conversations professionally and solutions-oriented