Inbound Sales Retention Specialist

Job Summary

Supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer service and consultative support remotely while focusing on revenue retention and client education.

Key responsibilities

• Deliver timely customer support to strengthen Yelp's revenue retention
• Consult with current Yelp advertisers via an inbound phone queue, showcasing ad performance metrics
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational and time management skills
• Ability to handle tough conversations professionally and solutions-oriented