Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will operate remotely from the Eastern region of the U.S., providing exceptional customer support, consulting on advertising solutions, and retaining clients post-sale.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support and consultations to current advertisers
• Manage inbound calls, educating clients on ad performance metrics and demonstrating the value of their investments
• Handle escalated client issues using strong listening and conflict resolution skills while consistently achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• A passion for local businesses and understanding of their role in local economies