Inbound Sales Retention Specialist

Job Summary

Seeking a dedicated Inbound Sales Retention Specialist for a full-time remote position, the role focuses on providing exceptional support to small business advertisers, consulting on ad performance, and retaining clients post-sale while being based in the Eastern region of the United States.

Key responsibilities

• Provide timely customer support to strengthen revenue retention
• Consult and educate current Yelp advertisers while managing an inbound phone queue
• Analyze ad performance metrics to demonstrate value to clients and handle escalated issues effectively

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational and time management skills
• Ability to handle difficult conversations professionally and solutions-oriented