Inbound Sales Retention Specialist

Job Summary

Providing exceptional customer support, the full-time Inbound Sales Retention Specialist will consult with and retain small business advertisers remotely while highlighting the value of Yelp's advertising solutions.

Key responsibilities

• Strengthen revenue retention by delivering timely and effective customer support
• Consult and educate current Yelp advertisers through an inbound phone queue
• Utilize ad performance metrics to demonstrate investment returns to clients

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong organizational and time management skills
• Ability to handle challenging conversations professionally and solutions-oriented