Inbound Sales Retention Specialist

Job Summary

Residing in the Western region of the United States, the full-time Inbound Sales Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while working remotely.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
• Manage inbound phone inquiries, educating clients on ad performance metrics and demonstrating the value of their investments
• Utilize internal tools to research, draft proposals, and analyze data to address client objections effectively

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details in a fast-paced environment
• Access to a high-speed internet connection suitable for remote work