Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting local businesses, the full-time Inbound Sales Retention Specialist will provide exceptional customer support and consultation to current Yelp advertisers, primarily through an inbound phone queue, while working remotely from the Eastern region of the United States.

Key responsibilities

• Strengthen revenue retention by delivering timely and exceptional customer support to Yelp advertisers
• Consult and educate clients on ad performance metrics to demonstrate the value of their investment
• Utilize strong listening and conflict resolution skills to manage escalated client issues effectively

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• Ability to handle difficult conversations professionally and solutions-oriented