Inbound Sales Retention Specialist

Job Summary

Supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer service, consult on advertising solutions, and retain clients through effective communication and conflict resolution in a remote setting within the Western region of the United States.

Key responsibilities

• Provide timely customer support to strengthen Yelp's revenue retention
• Consult and educate current advertisers on ad performance metrics while managing an inbound phone queue
• Utilize internal tools to analyze data and draft proposals, adapting product recommendations to meet client needs

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details efficiently
• Ability to handle challenging conversations with business owners professionally