Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will operate remotely from the Western region of the United States, providing exceptional customer support, consulting with clients, and showcasing the value of Yelp's advertising solutions.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support and consulting to current Yelp advertisers
• Manage inbound phone inquiries, educating clients on ad performance metrics and handling escalated issues
• Utilize internal tools to analyze data, draft proposals, and adapt product recommendations to meet client needs

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details in a fast-paced environment
• Access to a hardline high-speed internet connection, as satellite internet or mobile hotspots are not acceptable