Inbound Sales Retention Specialist
Job Summary
Dedicated to enhancing customer satisfaction, the full-time Inbound Sales Retention Specialist will operate remotely from the Western region of the United States, providing exceptional support to small business advertisers, consulting on ad performance, and retaining clients post-sale.
Key responsibilities
- Provide timely customer support to strengthen revenue retention for Yelp's advertisers
- Consult and educate clients on ad performance metrics while managing inbound calls
- Utilize internal tools to research and analyze data, adapting product recommendations to meet client needs
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Strong organizational skills with the ability to manage multiple details effectively
- Access to a reliable high-speed internet connection for remote work
Complete Job Description
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