Inbound Sales Retention Specialist
Job Summary
Working remotely in the Western region, the full-time Inbound Sales Retention Specialist will provide exceptional support to small business advertisers, focusing on customer retention and consulting while managing inbound inquiries primarily on weekends.
Key responsibilities
- Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
- Consult and educate clients on ad performance metrics to demonstrate the value of their investment
- Handle escalated client issues using strong listening and conflict resolution skills
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Ability to handle tough conversations with business owners professionally
- Access to a hardline high-speed internet connection is required
Complete Job Description
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