Inbound Sales Retention Specialist

Job Summary

Seeking a dedicated Inbound Sales Retention Specialist, the full-time remote position will focus on providing exceptional customer support to small business advertisers, consulting on their needs, and enhancing revenue retention through effective communication and conflict resolution.

Key responsibilities:

• Consult and educate current Yelp advertisers while logged into an inbound phone queue
• Highlight ad performance metrics to demonstrate the value of Yelp's services
• Manage escalated client issues using strong listening and conflict resolution skills

Required qualifications:

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong organizational and time management skills
• Ability to handle tough conversations professionally and solutions-oriented