Inbound Sales Retention Specialist

Job Summary

Working remotely in the Western region of the United States, the full-time Inbound Sales Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention, education, and demonstrating the value of Yelp's advertising solutions on a Saturday-Wednesday schedule.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support to current advertisers
• Consult and educate clients on ad performance metrics while managing inbound phone inquiries
• Utilize internal tools to research, draft proposals, and analyze data to address client needs and objections

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details effectively
• Access to a hardline high-speed internet connection in the workspace