Inbound Sales Retention Specialist
Job Summary
Seeking a dedicated Inbound Sales Retention Specialist for a full-time remote position in the Western region, who will manage inbound customer interactions, provide exceptional support to small business advertisers, and drive revenue retention through effective consultation and education on Yelp's advertising solutions.
Key responsibilities
- Provide timely customer support to strengthen Yelp's revenue retention
- Consult and educate current Yelp advertisers on ad performance metrics
- Handle escalated client issues using strong listening and conflict resolution skills
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Ability to manage tough conversations professionally and solutions-oriented
- Access to a hardline high-speed internet connection in the workspace
Complete Job Description
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