Inbound Sales Retention Specialist
Job Summary
Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer support and consultation remotely while focusing on revenue retention and client education.
Key Responsibilities
- Strengthen Yelp's revenue retention by providing timely customer support to current advertisers
- Consult and educate clients on ad performance metrics while managing an inbound phone queue
- Handle escalated client issues using strong listening and conflict resolution skills
Required Qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Ability to handle tough conversations professionally and solutions-oriented
- Access to a hardline high-speed internet connection in the workspace
Complete Job Description
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