Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer support and consultative services remotely while residing in the Western region of the United States.

Key responsibilities

• Strengthen Yelp's revenue retention by providing timely customer support and consulting to current advertisers
• Manage inbound phone consultations, educating clients on ad performance metrics and the value of Yelp's advertising solutions
• Handle escalated client issues using strong listening and conflict resolution skills while consistently achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details in a fast-paced environment
• Access to a hardline high-speed internet connection in the workspace