Inbound Sales Retention Specialist
Job Summary
Working remotely in a full-time capacity, the Inbound Sales Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while managing an inbound phone queue during a Saturday-Wednesday schedule.
Key responsibilities
- Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
- Educate clients on ad performance metrics to showcase the value of their investments
- Handle escalated client issues using strong conflict resolution skills and adapt product recommendations based on client needs
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Strong time management and organizational skills
- Ability to handle tough conversations professionally and solutions-oriented
Complete Job Description
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