Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will work remotely from the Western region, managing inbound customer inquiries, providing exceptional support, and helping retain clients through effective communication and education on Yelp's advertising solutions, with a Saturday-Wednesday schedule.

Key responsibilities

• Provide timely customer support to strengthen Yelp's revenue retention
• Consult and educate current advertisers on ad performance metrics and value
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to manage tough conversations professionally and solutions-oriented
• Access to a hardline high-speed internet connection