Inbound Sales Retention Specialist
Job Summary
Working remotely in a full-time capacity, the Inbound Sales Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while adhering to a Saturday-Wednesday schedule.
Key responsibilities
- Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
- Manage an inbound phone queue, educating clients on ad performance metrics and demonstrating the value of Yelp's services
- Utilize internal tools to research and analyze data, handling escalated client issues with strong conflict resolution skills
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Strong time management and organizational skills
- Ability to handle tough conversations professionally and solutions-oriented
Complete Job Description
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