Incentive Program Associate

Job Summary

A company is looking for a Level 1 Incentive Program Partner to provide foundational support for marketing programs and customer service inquiries.

Key Responsibilities

• Facilitate timely responses to correspondence and inquiries in the online ticketing system
• Assist in managing business application reports and maintain Help Documents
• Provide updates on customer inquiries and route rebate questions to appropriate analysts

Required Qualifications

• High school diploma or GED equivalent
• 1 - 2 years of customer service experience
• Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint)
• Ability to work within a team environment
• Experience in problem resolution with manager oversight