Incident and Problem Manager

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Fri, Apr 25, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for an Incident & Problem Manager.

Key Responsibilities

Lead the incident resolution process from initiation to closure, ensuring minimal disruption to services
Collaborate globally across functional areas to drive efficient resolution of incidents
Coordinate and facilitate bridge calls and communication channels during major incidents

Required Qualifications

Bachelor's degree in computer science or related field or equivalent experience
Minimum of 4 years' experience in IT/technology incident management, including shift-based or on-call work
Experience with ITIL v3 or v4 frameworks
Familiarity with ITSM tools such as ServiceNow and PagerDuty
Certification in ITIL v3 or v4 is preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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