Incident Management Champion

Job Summary

As the Incident Management Champion, this full-time remote role will manage and enhance incident and change management processes, implement tooling, train teams, and report on program health to leadership.

Key responsibilities

• Own and refine incident and change management processes, closing known gaps and establishing clear documentation
• Drive the implementation of Jira Service Management for incident and change workflows, ensuring accurate service catalog references
• Act as Incident Commander for major incidents, chair the Change Advisory Board, and facilitate postmortems while managing the change calendar

Required qualifications

• 5+ years in ITSM/Service Management roles with ownership of incident and change management processes
• Hands-on experience as Incident Commander or Major Incident Manager in a 24/7 production environment
• Demonstrable experience running a Change Advisory Board or equivalent change-review forum
• Proven track record configuring Jira Service Management or equivalent ITSM tooling for incident and change workflows
• Strong writing skills for process documentation, postmortems, and training materials