Incident Management Consultant
Job Summary
Handling complex major incident situations, the full-time Incident Management Consultant will provide guidance and coaching to team members while working remotely, utilizing diagnostic tools and leading rapid response calls to drive incidents to resolution.
Key Responsibilities:
- Run diagnostics to determine the validity of errors and handle incident detection
- Lead rapid response calls and document all dialogue during these calls
- Provide coaching to team members regarding incident management and application details
Required Qualifications:
- Minimum 2 years of experience in managing major incidents to resolution
- Strong facilitation skills with experience leading major incident calls
- 1+ year of experience with ServiceNow or a similar tool in an enterprise setting
- Solid experience with MS Office tools, including Word, Excel, and Teams
- Experience in utilizing artificial intelligence and automation in incident management
Complete Job Description
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