Incident Management Consultant

Job Summary

Handling complex major incident detection and providing guidance to team members, the fully remote Incident Management Consultant will manage diagnostics, lead rapid response calls, and document communications while collaborating with various internal project initiatives.

Key responsibilities:

• Run diagnostics to validate errors and handle incident detection situations
• Lead rapid response calls and drive incidents to resolution
• Document all communications during incidents and provide guidance to team members

Required qualifications:

• Minimum 2 years of experience in managing major incidents to resolution
• 1+ year of experience with ServiceNow or similar tools in an enterprise setting (preferred)
• Strong facilitation skills for leading major incident calls
• Solid experience with MS Office tools (Word, Excel, Outlook, Teams, etc.)
• Experience with Artificial Intelligence (AI) and automation