Incident Management Manager

Job Summary

A company is looking for an Incident/Problem Manager.

Key Responsibilities

• Lead the IT Service Management lifecycle, focusing on major incident restoration and root-cause analysis
• Collaborate with technical teams and lead the Change Advisory Board to manage environment changes with minimal risk
• Ensure compliance with federal security standards and maintain detailed process documentation for government contracts

Required Qualifications

• Minimum of 3 years of experience in infrastructure or application services
• Strong knowledge of ServiceNow or similar tools for data analysis and KPI tracking
• Proven ability to manage critical incidents and lead stakeholders in complex problem-solving
• Must be a United States Citizen or Green Card holder with required federal clearances
• Participation in an on-call rotation is mandatory