Incident Management Specialist

Job Summary

A company is looking for a Sr. Specialist- CXSO Incident Management.

Key Responsibilities

• Oversee incident management for the Care organization and advocate for customer experience
• Facilitate ticket management, tracking, follow-up, and communication for escalations
• Monitor customer care performance and compile performance reports for analysis

Required Qualifications

• High School Diploma / GED
• 5-7 years of relevant work experience
• In-depth experience and knowledge in incident management
• Ability to work variable schedules, including nights and weekends
• Experience with data analysis and Microsoft Office