Incident Management Specialist

Job Summary

A company is looking for a Specialist in CXSO Incident Management.

Key Responsibilities

• Oversee incident management for the Care organization and advocate for the customer experience
• Facilitate ticket management, including tracking, follow-up, and communication for escalations
• Monitor customer care performance and compile performance reports for analysis

Required Qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience
• Ability to work variable schedules, including nights and weekends
• Experience with data analysis and Microsoft Office
• Understanding of technical information dissemination