Incident Management Specialist

Job Summary

A company is looking for a Specialist in CXSO Incident Management.

Key Responsibilities

• Oversee incident management and advocate for customer experience across the organization
• Facilitate ticket management, including tracking, follow-up, and communication for escalations
• Monitor customer care performance and prepare performance reports for analysis

Required Qualifications, Training, and Education

• High School Diploma or GED required
• 2-5 years of relevant work experience
• Understanding of incident management processes
• Experience with data analysis and reporting
• Ability to work variable schedules, including nights and weekends