Incident Management Specialist

Job Summary

A company is looking for an Incident Management Specialist to oversee IT-related incidents and ensure service continuity.

Key Responsibilities

• Monitor, triage, and manage incidents from detection to closure
• Coordinate cross-functional teams for timely resolution of high-priority incidents
• Document incident details and analyze trends for process improvement

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 5-7 years in IT Operations, Service Management, or Incident Response
• Strong understanding of ITIL or other ITSM frameworks
• Familiarity with incident management tools such as Service Now, Remedy, or Ivanti