Incident Management Systems Analyst

Job Summary

A company is looking for a Systems Analyst - Incident Management.

Key Responsibilities

• Lead major incident response (Sev1/Sev2) from triage through resolution
• Coordinate cross-functional teams to restore services quickly and effectively
• Facilitate post-incident reviews and drive actionable improvements

Required Qualifications

• Associate's degree or equivalent experience
• 3+ years of experience in IT operations, technical support, or incident management
• 2+ years of experience in banking or financial services
• Proven experience managing major incidents in a production environment
• Strong knowledge of ITIL incident, problem, and change management