Incident Manager

Job Summary

A company is looking for an Incident Manager to lead incident response and resolution efforts.

Key Responsibilities

• Lead major incident response and work towards resolution
• Provide timely communication on incident developments to support teams and leadership
• Facilitate Root Cause Analysis and implement corrective actions post-incident

Required Qualifications

• Relevant tertiary qualifications in Information Systems, IT, Business Analysis, Engineering, or similar
• 5+ years of experience in Support Engineering, Incident Command, or Technical Operations/Support roles
• 3+ years of experience as an incident commander and in incident management
• Established history of leading issues through resolution at service owner and executive levels
• Familiarity with ITIL/IT Service Management methodology is preferred