Incident Manager

Job Summary

A company is looking for a Problem Manager, East Coast US Remote.

Key Responsibilities

• Develop and maintain an incident management process aligned with best practices
• Coordinate incident response, ensuring rapid triage and resolution across teams
• Analyze incident trends to prevent future occurrences and facilitate post-incident reviews

Required Qualifications

• Minimum of 3 years of experience in incident management or a related field
• Strong understanding of incident response workflows and coordination best practices
• Familiarity with ITIL principles, SRE concepts, or similar operational frameworks
• Proven track record of managing and resolving complex incidents
• Experience with incident management tools such as Jira or PagerDuty is a plus