Incident Manager

Job Summary

A company is looking for an Incident Manager to coordinate and lead the resolution of high-impact incidents across its software organization.

Key Responsibilities

• Develop and maintain an incident management process that aligns with industry best practices
• Coordinate and lead the incident response process, ensuring rapid triage, escalation, and resolution
• Analyze incident trends and metrics to identify systemic issues and propose proactive improvements

Required Qualifications

• Minimum of 3 years of experience in incident management or a similar field, preferably in a software or technology company
• Demonstrated ability to understand system architectures, application flows, and infrastructure at a high level
• Strong understanding of incident response workflows and coordination best practices
• Experience with tools such as Jira, PagerDuty, or other incident management platforms is a plus
• Bachelor's degree in Communications, Computer Science, Information Technology, or a related field is preferred