Incident Manager

Job Summary

A company is looking for an Incident Manager to join their team in the Service Management department.

Key Responsibilities

• Manage the lifecycle of Major Incidents, ensuring timely resolution and effective communication
• Coordinate with various teams to minimize business impact and lead the incident response process
• Develop and deliver high-quality reports and facilitate operational meetings for service improvement

Required Qualifications

• Extensive experience in IT operational management, particularly in incident and problem management
• Strong understanding of ITIL V3 or V4 frameworks
• Proven leadership in incident resolution and ability to manage virtual teams
• Experience working directly with business and service managers
• Ability to work autonomously and handle ambiguity effectively