Incident Manager

Job Summary

A company is looking for an Incident Manager for a contract role.

Key Responsibilities

• Own and drive the escalated incident management process for Sev1 and Sev2 incidents, coordinating technical resources and communications
• Lead incident bridge calls, directing technical teams towards service restoration
• Support incident management reporting, ensuring compliance with security and compliance policies

Required Qualifications

• 2-4 years of experience in incident management or IT operations
• Proven ability to coordinate cross-functional teams during high-severity incidents
• Strong understanding of ITSM principles related to incident, problem, and change management
• Working knowledge of production IT environments, including cloud infrastructure
• Experience in a HIPAA-regulated or compliance-driven environment