Incident Manager
Job Summary
Leading incident management activities for FSA IAM systems, the full-time Incident Manager will ensure quick detection, response, and resolution of incidents while working remotely.
Key responsibilities
- Manage the overall FSA Incident Management Process, including opening incident tickets and coordinating with internal teams and external partners
- Provide updates to leadership during major incidents and deliver detailed initial assessment summaries
- Perform real-time technical analysis, review analytics for potential breaches, and support incident management reporting
Required qualifications
- Bachelor's degree and a minimum of 3 years of relevant experience
- Strong knowledge of IT incident and problem management processes
- Solid technical understanding of identity and access management systems
- Experience coordinating with technical teams, vendors, and stakeholders
- Availability for after-hours and on-call support
Complete Job Description
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