Incident Manager, Federal Security Clearance

Job Summary

A company is looking for an Incident Manager, Support Escalation Manager.

Key Responsibilities

• Manage reactive support for Federal customers, ensuring efficient case progress and resolution
• Build strong relationships and coordinate with account teams to manage customer support effectively
• Provide trend analysis and proactive recommendations to enhance customer environments

Required Qualifications

• Master's Degree in technology, business, or related field AND 1+ year(s) relevant experience OR Bachelor's Degree AND 2+ years relevant experience OR 5+ years relevant experience OR equivalent experience
• Must meet security clearance requirements, including U.S. citizenship verification
• Experience in the technology industry or customer service is required
• Ability to pass the Microsoft Cloud background check upon hire and every two years thereafter
• Preferred: Experience working with Microsoft products and services