Incident Manager Specialist

Job Summary

A company is looking for an Incident Manager Specialist to work remotely in the USA.

Key Responsibilities

• Perform data entry and ensure accurate customer, account, or case data input
• Route cases and follow up with functional teams to ensure timely resolution
• Monitor open cases and maintain documentation of case statuses

Required Qualifications

• High School Diploma or equivalent; Associate's Degree preferred
• 7-10 years of experience in incident management
• Proficiency in Microsoft Excel and familiarity with CRM tools
• Experience in healthcare operations, benefits, or claims workflows
• Knowledge of HIPAA practices and metrics for case resolution