Incident & Problem Manager

Job Summary

A company is looking for an Incident Problem Manager.

Key Responsibilities

• Serve as the primary point of contact for major incidents across core production systems, participating in a 24/7 on-call rotation
• Lead incident response and escalations to restore services quickly
• Conduct post-incident root cause analysis and recommend preventative measures

Required Qualifications

• Bachelor's degree in IT, Computer Science, or a related field, or 5+ years of equivalent experience
• Extensive experience in managing incidents in the Payment industry
• Strong understanding of ITIL framework and service management best practices
• Experience with monitoring and analytical tools such as Dynatrace, DataDog, Grafana, Splunk is an advantage
• ITIL v3/v4 certification or other relevant ITSM certifications is an advantage