Incident Response Analyst

Job Summary

Supporting the global Helpline team, the full-time Incident Response Analyst will manage digital security incidents, conduct root cause analyses, and strengthen the Helpline's capacity to respond to threats while working remotely from Indonesia, India, or the Philippines.

Key responsibilities

• Manage digital security incidents, including account compromises and malware, as a second-level incident responder
• Analyze incident data to identify vulnerabilities and provide recommendations for remediation and preparation
• Develop workflows to enhance the Helpline's ability to utilize threat intelligence and support incident handler training

Required qualifications

• Demonstrated experience in incident response or customer support escalation teams
• Core technical competency in relevant security technologies and risk assessment frameworks
• Familiarity with tools such as Snort, Cisco networking, and malware analysis
• Appropriate education, preferably a bachelor's or master's degree in computer science or a related field
• Experience or interest in supporting civil society and human rights organizations