Incident Response Team Member

Job Summary

A company is looking for a Monitoring and Incident Response Team Member.

Key Responsibilities

• Handle Tier 1/2 Service Desk escalations and ensure timely resolution of requests
• Support 24/7/365 network and service monitoring activities and manage incident communication
• Develop and maintain SOPs and documentation while coordinating troubleshooting efforts

Required Qualifications

• High School Diploma or equivalent
• 4+ years of applicable work experience
• Ability to obtain and maintain a public trust security clearance
• U.S. Citizen
• Experience supporting Windows 7, Windows 10, and MS Office 2013