Indiana Licensed Collection Specialist

Job Summary

Managing a portfolio of delinquent accounts, the full-time Indiana Licensed Collection Specialist will initiate contact with debtors, document collection activities, and provide exceptional customer service, working in a hybrid model with two days in the office each week.

Key responsibilities

• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts and negotiate payment arrangements
• Document all collection activities, including communication records and payment arrangements, in compliance with client standards and Federal Regulations
• Utilize skip tracing techniques to locate debtors with changed contact information or those who are difficult to reach

Required qualifications

• Must possess an Indiana Collection Specialist license or be able to obtain it
• High school diploma or equivalent; some college coursework in business or related fields is preferred
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment
• Proficiency in using collections software and customer relationship management (CRM) systems
• Basic computing skills and familiarity with debt collection laws and regulations