Indiana Licensed Collections Specialist

Job Summary

Managing a portfolio of assigned delinquent accounts, the full-time Indiana Licensed Collections Specialist will initiate contact with debtors, negotiate payment arrangements, and document collection activities while working in a hybrid remote environment.

Key responsibilities

• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts
• Document all collection activities in compliance with client standards and Federal Regulations
• Provide exceptional customer service by responding to inquiries and addressing concerns from debtors

Required qualifications

• Must possess an Indiana Collections Specialist license or be able to obtain one
• High school diploma or equivalent; some college coursework in business or related fields is preferred
• 0-1 years of experience in collections or related customer service roles
• Basic computing skills and proficiency in collections software and CRM systems
• Ability to work flexible hours, including evenings and weekends as required