Indiana Licensed Collections Specialist

Job Summary

To recover losses from assigned accounts, the full-time Indiana Licensed Collections Specialist will manage a portfolio of delinquent accounts, initiating contact with debtors and documenting collection activities in a hybrid work environment, spending two days per week onsite.

Key responsibilities

• Manage a portfolio of assigned delinquent accounts and initiate contact with debtors through various communication methods
• Document all collection activities in compliance with client standards and Federal Regulations
• Provide exceptional customer service to debtors, addressing inquiries and negotiating payment arrangements

Required qualifications

• Must possess an Indiana Collections Specialist license upon placement
• High school diploma or equivalent; some college coursework in business or related fields preferred
• 0-1 years of experience in collections or related customer service roles, preferably in a financial environment
• Strong negotiation and persuasion skills with the ability to communicate effectively with debtors
• Basic computing skills and familiarity with collections software and CRM systems