Indiana Licensed Customer Service Advisor

Job Summary

Providing essential support to customers, the full-time Indiana Licensed Customer Service Advisor will handle health insurance inquiries via phone and email, ensuring accurate information delivery while working remotely in a structured contact center environment.

Key responsibilities

• Research and address questions regarding benefits, eligibility, and payments
• Document each customer interaction clearly in the tracking system
• Route or escalate inquiries as necessary while maintaining a positive demeanor

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in relevant fields
• Ability to pass a pre-employment background check and drug screen
• Availability to work within assigned operating hours, including possible weekends
• Basic computer skills and typing speed of 30+ words per minute