Indiana Medicaid Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative (Medicaid Support - Remote).

Key Responsibilities

• Manage high-volume inbound and outbound calls with professionalism and empathy
• Assist members with Medicaid enrollment, coverage questions, and benefit details
• Accurately document and update member information across multiple systems

Required Qualifications

• High school diploma or GED required
• 1-2 years of customer service or healthcare experience preferred
• Comfortable navigating multiple systems and CRM platforms
• Typing speed of at least 45 WPM
• Bilingual candidates or those with Medicaid experience are highly preferred