Indiana Medicaid EDI Helpdesk Representative

Job Summary

A company is looking for a Claims EDI Helpdesk Representative to provide support for electronic claims submissions and inquiries.

Key Responsibilities

• Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions and processing issues
• Troubleshoot and resolve technical issues related to EDI formats and connectivity
• Document interactions and resolutions in tracking systems and collaborate with internal teams to escalate complex issues

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred
• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing
• Familiarity with EDI formats and Medicaid claims systems is a plus
• Ability to work independently in a remote environment with minimal supervision
• Proficiency in Microsoft Office and helpdesk ticketing systems