Indiana Medicaid EDI Helpdesk Representative

Job Summary

Providing front-line support to Indiana Medicaid providers and trading partners, the full-time remote Claims EDI Helpdesk Representative will manage inquiries related to electronic claims submissions, troubleshoot EDI issues, and document interactions in tracking systems.

Key Responsibilities

• Respond to inbound calls and emails regarding EDI claim submissions and processing issues
• Troubleshoot and resolve technical issues related to EDI formats and transactions
• Document all interactions and collaborate with internal teams to escalate complex issues

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred
• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing
• Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems
• Proficiency in Microsoft Office and helpdesk ticketing systems
• Ability to work independently in a remote environment with minimal supervision