Indiana Medicaid EDI Helpdesk Support

Job Summary

A company is looking for a Claims EDI Helpdesk Support professional.

Key Responsibilities

• Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions and processing issues
• Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats and transactions
• Document all interactions and collaborate with internal teams to escalate and resolve complex issues

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred
• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing
• Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus
• Ability to work independently in a remote environment with minimal supervision
• Proficiency in Microsoft Office and helpdesk ticketing systems