Indiana Remote Customer Service Advisor

Job Summary

Working remotely as a full-time Customer Service Advisor, Indiana residents will manage health insurance inquiries from customers and providers via phone and email, addressing questions about benefits, eligibility, and payments in a structured contact center environment.

Key responsibilities

• Research and resolve customer questions related to benefits, eligibility, and payments
• Document interactions clearly in the tracking system and provide accurate information to customers
• Navigate multiple computer systems to communicate solutions effectively through various channels

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant role
• Ability to pass a pre-employment background check and drug screen
• Availability to work within designated operating hours, including possible weekends
• Basic computer skills and a typing speed of 30+ words per minute